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A Guide for Patients and Families

Voicing Your Concerns


Voicing your ConcernsPatient Relations
Corporate Compliance
The Joint Commission or New York State Department of Health  


Patient Relations

Your comfort and well-being is of utmost importance to the entire staff of Albany Medical Center. Each of us play a role in bringing you the best possible health care delivered in an atmosphere of dignity, courtesy, compassion and privacy. In the event, however, that you or a family member have a complaint or a problem that cannot be resolved by talking to a nurse, doctor, or other caregiver, members of our Patient Relations Department will make all reasonable efforts to ensure satisfaction with the service Albany Med provides. We always prefer the opportunity to correct a problem while you are here but welcome feedback after discharge as well. Patient Relations can be reached at 518-262-3499.


Corporate Compliance
For issues that you believe may represent acts of non-compliance such as fraudulent or abusive billing practices or possible violations of federal or state laws including the Health Insurance Portability and Accountability Act (HIPAA), you may contact Albany Medical Center’s Corporate Compliance Hotline at 518-262-4357.


The Joint Commission or New York State Department of Health
If you feel you need further assistance in resolving your concerns after working with Patient Relations and the Hospital’s management team, you may contact The Joint Commission, a national organization that accredits hospitals based on their compliance with nationally established standards, or the New York State Department of Health.

Joint Commission
Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax Number: 630-792-5005
E-mail to: complaint@jointcommission.org

New York State Department of Health
Centralized Hospital Intake Program
433 River Street, 6th Floor
Troy, NY 12180
Phone Number: 1-800-804-5447

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