Committed to Quality and Patient Safety
Albany Medical Center is committed to providing outstanding, high quality care in a safe and pleasant environment. We are accredited by both the Joint Commission and the Accreditation Association of Ambulatory Health Care for meeting or exceeding nationally recognized quality and safety standards.
To further ensure your safety, Albany Medical Center has designed a system with checks and balances to help improve patient safety and prevent medical errors. As part of this system, we will…
Equally important is your active participation and partnership as a patient. We urge you to ask questions and request additional information if any of this is unclear to you. Report any concerns you may have about your care or safety right away so that we can help you.
Ethics Consultation Service
The Ethics Consultation Service assists patients, families and care providers in resolving the ethical dilemmas that modern medicine can present. At your or your family’s request, a specially trained and qualified medical ethics consultant will help explore the values and concerns of you and/or your loved ones as well as draw from the expertise of Albany Medical Center’s physicians, nurses, social workers, pastoral care representatives, hospital administrators and legal counsel to help to identify and address any complex issues that might arise. To request an ethics consultation (or for more information about the service), you can reach out to your physician or nurse, or call the Operator at 518-262-3111 and ask for the on-call Ethics Consultant. More
You Can Count On Us to Come Clean! Can We Count On You?
Hand hygiene is the single most important infection prevention practice. While you are in our care, you can count on members of your health care team to wash their hands (either with soap and water or with waterless alcohol-based hand cleanser) before and after contact with you. If you remind them, the only response you should receive is “Thank you.”
Additional infection prevention precautions may be used if you already have an infection or your medical condition puts you at an increased risk of acquiring one. These precautions may include members of your health care team wearing gloves, gown and/or mask when providing your care.
There also are measures you can take to prevent an infection including:
It is also critical to follow all instructions regarding prescribed antibiotics and to be sure to finish the prescription completely, and contact your doctor immediately if you develop symptoms that may indicate an infection (unexpected pain, chills, fever, drainage, or increase redness of a surgical wound).
Albany Medical Center is Tobacco-Free
Tobacco use is the leading cause of preventable disease and death in the United States. By making our environment completely smoke-free, we are addressing the number one health risk today. We strictly enforce our no-smoking policy in our buildings and on our grounds. And patients are not allowed to leave the units to smoke. We offer tools and resources to help you quit. Please ask your nurse if you are interested in learning more.